Creating a Case in Workday Help
Overview
This process outlines how to create a case through the Workday Help and view your cases in the Workday system. A case is like a support ticket for HR and Workday-related issues and questions.
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Create a Case
1. Navigate to Menu and select the Help application.
2. In the Workday Help Center, review the documents available to you. If you cannot find what you are looking for, select the Create Case button at the bottom of the page.
3. On the Create Case form, populate the fields:
a.Case Type - The topic the case relates to
b. Case Title - The title of your case - think email subject line
c. Detailed Description - Give a detailed description on what you are looking for help with
4. Once a case has been closed, please open a new case and input the previous case as the case reference number. Commenting on a closed case does not reopen it and will not notify the case solver.
5. You have the option to add files and attachments to the case by selecting the paperclip icon and uploading them.
6. When finished, select Create Case.
7. You will receive notifications that your Case has been responded to in your Notifications menu. You can select the View Case button on this notification to be brought to the case page.
View Your Created Cases
1. Navigate to Menu and select the Help application.
2. In the Workday Help Center, select View My Cases in the Recent Cases section. This section should be on the right side if you have created Cases.
3. Select the case you want to view from the list.
If you still need help submitting a Workday case, please open a Tutor Tech Support Zendesk ticket.